What is My Account?
Registering to the My Account service is free and allows you to recall your personal information when visiting us next time, making it faster to place future orders.
Once you have registered with us, you can sign in using your username and password. We'll provide you with an address book, a reminder section to store your recipient's details, and a log of orders previously placed.
I forgot my password!
Don't worry. We've got you covered. Here's what you need to do.
Step 1: Click here to go to the login page
Step 2: Enter your e-mail ID
Step 3: Click on the Forgot Password? link
A new password will be sent to your registered email. You can use that password to log in to your Account and then reset it in the My Account section.
Oops! I do not remember my login ID and password.
No worries! Please share your order number to support@kw.fnp.com with a request for your login ID & password. We will provide you with your login credentials.
What is my Cart?
Like shopping carts in a retail store, My Cart helps you keep the things you want in one place while you continue browsing or leave the site to think about it.
Can I remove products in my Cart?
If you wish to remove a particular product from your Cart, click on 'Manage Your Cart.' You will be able to see all products in your Cart. Click the 'Remove' button next to the item you wish to remove from your Cart.
Where to track my shipment of the orders?
You can track your order for the latest delivery information. You will see a 'Track Order' option on the top right corner of the page. Enter your order number & click on 'Track Now' to see the current status of your order.
What are the modes of placing an order with FNP?
Following are the ways in which you can place an order with us.
We would require the following information from you:
How do I find different types of products?
To make shopping easy and hassle-free for you, we have categorized our products into different categories. You can choose products from categories like Flowers, Cakes, and Gifts. You can also choose products based on the occasion. Happy shopping!
Can I get a product customized?
Sure you can! Call us at +96522050762 08:00 AM- 10:00 PM, Monday-Sunday or email us at support@kw.fnp.com and let us know what you want.
Where all do you deliver?
We deliver all Across KUWAIT. Click here to see our list of Serviceable Cities Express Cities, Courier Cities, and Remote cities.
Is there any particular time of delivery?
All orders are delivered during business hours 8 AM - 10 PM
Can I choose my time of delivery?
NO, as of now we do not offer fixed time delivery
Can I get the order delivered midnight?
NO, as of now we do not offer mid night delivery
Are there any shipping charges?
Yes there are charges for the delivery.
Standard Delivery- KD 18
What is the mode of delivery?
We have the following 2 modes of delivery - hand delivery and courier.
We totally understand the surprise element. You can write to us at support@kw.fnp.com or call us at +96522050762 08:00 AM- 10:00 PM, Monday-Sunday, and let us know.
How do I know my order has been confirmed?
As soon as your order is confirmed, you will receive an email & SMS along with your order number.
What do the different order statuses mean?
We’re happy to take your last minute orders and guarantee same day delivery.
For same-day Standard Time Delivery, orders must be placed before 4:00 PM
Your order will be delivered through our courier partners. For products shipped using the services of our courier partners, the date of delivery chosen by you is an estimate. Your order may be delivered a day prior or a day after the chosen delivery date.
If you need to make changes or cancel your order, please call us at +96522050762 or email us at support@kw.fnp.com.
Note: For order modification/cancellation in a domestic order, please give at least 24 hours notice before the requested delivery date. If your order has already been shipped or delivered, we won't be able to cancel it or make changes. For order modification/cancellation in an international order, please give at least 48 hours notice. If your order has already been shipped or delivered, we won't be able to cancel it or make changes.
It takes up to 24 hours time to process a cancellation request.
Your refund amount shall be credited to the same Debit card/Credit card/Mobile wallet through which the payment was made.
No returns are allowed. However, if a wrong or defective product has been sent, let us know at the earliest. You can write to us at support@kw.fnp.com or call us at +96522050762 08:00 AM- 10:00 PM, Monday-Sunday.
We take stringent measures to ensure that the delivered items are in perfect condition. However, there is a remote possibility that the item may be damaged during transit or that the wrong item was delivered to you. Don't worry. You can write to us at support@kw.fnp.com or call us at +96522050762 8:00 AM- 10:00 PM, Monday-Sunday, and we will take care of it.
We do not guarantee a refund for cases where:
Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by us, the refund takes 5-7 business days to reflect in your account.
Offline refund is credited once the customer shares the bank details post, which takes 5-7 working days.
We are sorry to hear that you are not happy. Your smile is our promise! No frowns. If any, we'll tilt the curve.
Just let us know how we failed to meet your expectations, and we will fix it at the earliest. You can write to us at support@kw.fnp.com or call us at +96522050762 8:00 AM- 10:00 PM, Monday-Sunday.
Log on to (www.kw.fnp.com)
After you have selected your products and filled in the shipping details, you will get an option to redeem your coupon on the 'Order Summary page. Click on 'I want to redeem my discount/gift coupon.' The coupon code needs are entered in this section, and then click on the submit button.
Gift Vouchers - These vouchers help you redeem a certain amount in the total amount of your purchase, like KD 10 off on any purchase.
Discount Vouchers - These vouchers help redeem a certain percentage of your order value, like 10% off or 15% off.
Both of these have alphanumeric codes.
You can buy e-Gift Vouchers, either for yourself or your loved ones. These vouchers will be alphanumeric e-codes that can be mailed or printed on the gift vouchers and presented. To buy one, please write to support@kw.fnp.com.
Log on to www.kw.fnp.com
After you have selected your products and filled in the shipping details, you will get an option to redeem your coupon on the 'Order Summary page. Click on 'I want to redeem my discount/gift coupon.' The coupon code must be entered in this section and then clicked on the submit button.
Sorry but no two offers can be clubbed together, which means you can use the promotional code or the e-Gift voucher.
Yes, you can use only 1 e-Gift Voucher on a single order.
The offer can't be combined with any other ongoing offers of FNP.
The benefits under the offer are non-negotiable.
This is a lucrative offer from FNP to all our dear customers! Introduce your family and friends to us, and we will make everyone happy. Refer our website to your friends, family, and anyone else whom you want to know how awesome we are. Your friend will get a discount of 10%on their first purchase. Every time your referred friends make their first purchase on our site, you will get a discount of 15%.
A newsletter is a timely notification of website updates, featured products, special offers, promotions, etc.
All you need to do is to enter your email id in the Newsletter box on our website. Upon entering your email id, a verification email will be sent to your email. Click on that link and activate your subscription.
To stop receiving promotional emails from us, click directly on the "Unsubscribe" link within the email to cancel your subscription.
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